Introduction

This policy sets out LCA Solutions obligations in relation to clients whose personal data we use, including the way in which we process, store and protect client data.

LCA Solutions actively ensures that the necessary steps are taken to protect the privacy of our clients in all their dealings with us. We believe our approach complies with all HK SAR laws and requirements for user privacy.

What personal data do we hold?

LCA Solutions collects personal data (name, address, email, account details, etc.) about our clients as we consider it necessary in order for us to provide our services to them. This information will relate to your personal and financial circumstances. It may also include special categories of personal data such as data about your health if this is necessary for the provision of our services.

Information about connected individuals

We may need to gather personal information about your close family members and dependants in order to provide our service to you effectively. In such cases it will be your responsibility to ensure you have the consent of the people concerned to pass their information on to us. We will be happy to provide a copy of this privacy notice for them or, where appropriate, ask you to pass the privacy information to them.

Why do we need to collect and use your personal data?

The primary legal basis that we intend to use for the processing of your data is for the performance of our contract with you. The information we collect about you is essential for us to be able to carry out the services you require from us. Without collecting your personal data we would also be unable to fulfil our legal and regulatory obligations in an effective manner. Where special category data is required we will obtain your explicit consent in order to collect and process this information.

How do we obtain personal data?

LCA Solutions obtains personal data about our clients only from clients themselves, with their consent, or from other organisations (such as product providers) from whom our clients have agreed that we may obtain information.

How do we look after personal data?

All personal data we hold is held securely – electronic data is protected by passwords/encryption and is backed up regularly; paper-based data is held in locked storage.

Who might we share your information with?

We will not share your information for marketing purposes with any companies outside LCA Solutions.

In order to deliver our services to you effectively we may send your details to third parties such as those that you have engaged for custody/other services or that we engage for professional compliance, accountancy or legal services as well as product and platform providers that we use to arrange financial products for you.

Where third parties are involved in processing your data we will have a contract in place with them to ensure the nature and purpose of the processing is clear, they are subject to a duty of confidence in processing your data and they will only act in accordance with our written instructions.

Where it is necessary for your personal data to be forwarded to a third party we will use appropriate security measures to protect your personal data in transit.

To fulfil some of our obligations in respect of prevention of money-laundering and other financial crime we send your details to your appointed bank custodian partners who in turn use a tool for identity verification purposes (such as Lexis Nexus or similar).

How long do we keep hold of your information?

During the course of our relationship with you we will retain personal data which is necessary to provide services to you. We will take all reasonable steps to keep your personal data up to date throughout our relationship.

We are also subject to regulatory requirements to retain your data for specified minimum periods.

These are minimum periods, during which we have a legal obligation to retain your records.

We reserve the right to retain data for longer where we believe it is in our legitimate interests to do so.

You have the right to request deletion of your personal data. We will comply with this request, subject to the restrictions of our regulatory obligations and legitimate interests as noted above.

What are your rights?

You have the right at any time to request a copy of the personal information we hold about you. Should you wish to receive a copy of this, or would like to be removed from our database, please email or write to us at the contact details below.

You can verify the data we hold about you by contacting your adviser. Our security procedures mean we will request proof of identity before we reveal that information to you. You can also contact us at any time by the same method to change, correct, or delete your personal data controlled by us, or to update us on your details.

You are also free to close your relationship with us at any time. However, we may retain archived copies of your information as required by law or for legitimate business purposes (including helping to avoid fraud and spam).

Cookies

‘Cookies’ are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of websites. They allow a website, through its server, to provide the users with a tailored experience within the website.

Our website uses cookies to remember personal settings you have chosen and improve your online experience.

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.allaboutcookies.org for detailed guidance. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete LCA Solutions cookies.

View Full Cookie Policy

Updates to our privacy policy

LCA may, without notice, amend this policy at any time by posting an amended version of this web page. LCA has no obligation to notify you of such amendments.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you: by email at enquiries@lcasolutions.asia

Or write to us at:

LCA Solutions Limited
23rd Floor Unit 6
Henley Building
Queen’s Road Central
Hong Kong

Links to 3rd Party Sites

Our Site may include links to other websites whose privacy practices may differ from those of LCA Solutions. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.